Doncaster automotive dealership ranked in UK’s top three for ‘customer experience’

The JCT600 Approved Doncaster dealership is celebrating being ranked one of the best Automotive Dealerships in the UK for its outstanding customer experience, after picking up a prestigious ‘900 Award’ from customer service platform Reputation.com.

The quality used vehicle dealership, on Wheatley Hall Road in Doncaster, has achieved the top-level “900 Club” status through its long-standing partnership with online customer service platform Reputation.com. It finished 2025 with an impressive ‘reputation score’ of 922, the third highest score out of the UK’s thousands of automotive dealerships.

Kieran Hanley, brand manager at JCT600 Approved Doncaster, said: “We’re incredibly proud of our great team. We’re very disciplined in how we use the platform to keep us on track to deliver the very best customer experience.”

JCT600 has worked with Reputation.com for almost a decade, using the platform across more than 50 dealerships to monitor and respond to customer feedback, benchmark against competitors, and identify trends that help turn insight into action. The platform also supports the automotive retailer’s internal scorecard, helping its teams across the UK stay aligned with customer expectations in a rapidly changing digital and automotive market.

JCT600 Approved Doncaster also currently averages 4.8 stars on Google, compared with the industry average of 4.5, further highlighting the team’s commitment to delivering exceptional customer experience.

Andy Bateman, customer experience director at JCT600, said the milestone reflected the long-term value of the partnership with Reputation.com.

“We’ve been using Reputation.com for around 10 years now and the platform has really evolved over that time. It helps drive our internal company scorecard and keeps our businesses on track, while supporting us in keeping pace with the ever-changing consumer landscape, “ he said.

Founded in Bradford in 1946, family-owned business JCT600 is one of the UK’s largest independent automotive retailers, employing more than 2,200 people and representing 20 brands across a network of dealerships in Yorkshire, the North East and the Midlands.